Returns

All our products are insured against theft and damage.

If the product is damaged or defective upon delivery, FeelYourLook.com guarantees a replacement. Simply send us an email via the "Contact Us" section in the "Help" area, indicating your order number and the problem you encountered.

We recommend that you do not collect the goods or sign any receipt if the package is visibly damaged or tampered with.

It's possible to exchange one product for another. In this case, shipping costs are the responsibility of the customer.

You can return any product purchased on FeelYourLook.com within 14 working days of receiving it.

Here's how:

  • Please make sure the products are in the same condition as you received them.
  • Send an email to info@feelyourlook.com specifying the reasons for the return/replacement and the order number.
  • Prepare the package and send it to: Feel srl, Via Gandhi, n. 42/44, 24048 Treviolo (BG) - Italy. You are responsible for the return shipping costs.
  • You will receive a confirmation email when we accept your return, within 3 working days of receiving it at our warehouse.
  • Please note that we can only refund/exchange products that have been correctly returned and that the shipping and insurance costs incurred by FeelYourLool.com will be deducted from the amount due.
Please remember that we can only refund/exchange products that have been correctly returned.
You can only ship your return from the country where you placed your order.

REIMBURSEMENT

If you do not wish to exchange the goods, we will proceed with the refund.

Once our warehouse has received your return and checked that all requirements have been met, you will receive a confirmation email.

The time for the refund depends on the payment method used:

  • Purchases made by credit or debit card: Our bank will process the refund within 7 business days of our confirmation email. The time it takes for the refund to appear in your account may vary and depends on the card issuer.
  • Purchases with cash on delivery (Cash on Delivery/Advance Bank Transfer): the refund will be made via bank transfer to a bank or postal account provided by you. Send us an email to info@feelyourlook.com, specifying your account details (holder name and IBAN). The refunded amount will appear on your statement within a few days.
  • Payment by PayPal: Your refund will be visible within 24 hours of receiving our confirmation email.

Accessories are guaranteed for two years from the invoice date. After that date, we will no longer be able to provide replacements.

  • Send an email to info@feelyourlook.com specifying the reasons for the return/replacement and the order number.
  • Prepare the package and send it to: Feel srl, Via Gandhi, 42/44, 24048, Treviolo (BG) - Italy. You are responsible for the return shipping costs.
  • You will receive a confirmation email when we accept your return, within 3 working days of receiving it at our warehouse.

GHD ELECTRICAL RETURN PROCEDURE
If you wish to return a GHD electrical product under warranty due to a malfunction (straighteners, hair dryers, and curling irons), we recommend contacting the GHD website directly. CLICK HERE to return it.

PARLUX ELECTRICAL RETURN PROCEDURE
If you wish to return a PARLUX electrical product that is still under warranty, the procedure is as follows:
1) Send the faulty electrical product to Feel srl, via Gandhi 42/44, 24048 Treviolo (BG), specifying the reason via email or WhatsApp. Shipping costs are the responsibility of the customer.
2) Once the product has returned to our warehouses, it will be sent to Parlux.
3) Parlux will decide whether to repair or replace the returned product. Waiting times depend on Parlux support.
3) As soon as we receive the product from Parlux, we will proceed with shipping it to the Customer.

Please remember that we can only refund/exchange products that have been correctly returned.
You can only ship your return from the country where you placed your order.