FeelYourLook.com

ORDERS

How can I purchase a product?

Each item is presented in more detail, through photos and a brief description, in the instruction Card. After choosing the product you wish to purchase, click on Buy. From this moment the product is visible in your Shopping Bag, which you can access by clicking on the link at the top right of every page of the site.

You can decide whether to complete the purchase immediately or add other products.

In the Shopping Bag you can select the method of payment. By clicking on Proceed you will be taken to the User Data page, where you have to specify the delivery address for your order.

By clicking on Proceed you will be brought back to the confirmation page data. Clicking Complete in the order confirmation page of data, information about your order will be sent to FeelYourLook.com and you will receive an email with the confirmation of your order.

What is a promotion code?

The promotion code is a custom code, issued on special occasions, which allows you access to exclusive promotions on products and services offered by FeelYourLook.com.

The space "Promotion Code" is seen on the first page of the Shopping Bag: enter your code and click OK to get the new total amount.

Is it possible to make an order from a country different to the country of shipping?

Yes, you can place an order from a country different to where it must be delivered.

When is the purchase process completed?

The purchasing process is completed when you are assigned a number: you will receive this number after FeelYourLook.com. has verified the correctness of the data relating to your order. You will then receive an e-mail order confirmation with a summary of information relating to your purchase.

How do I check the status of my order?

Go to Status of the Order at the top right. You can see all the information about the status of your order.

The order will be defined as follows:

In preparation (the order has been received but not yet shipped)
Shipped (the goods have been delivered to the freight company)
Cancelled (the order has been cancelled)

Can I buy a product and make a gift directly from the site?

Yes. At the time of the order you can indicate that you are doing a gift. During the phases of the shopping bag, you will need to click the box "Is your purchase a gift?" and then enter the details of the destinatary.

How the option works "Is your purchase a gift?"

Choose the products that you want and put them in the shopping bag.

During the phases of purchasing, you can click the box "Your purchase is a gift?".

Note:

The mark "Your purchase is a gift" includes all the products in the shopping bag (complete order); it is not possible to mark "your purchase is a gift" only some products in the shopping bag.
Select the option "Your purchase is a gift", it is not possible any more to select cash payment when delivery as method of payment.
You must indicate the destinatary of the gift (name and last name, email and address). FeelYourLook.com will send an e-mail with the details of the gift and will ship the gift package to the address indicated by you.

PAYMENTS

What kind of payments are available? And in what countries?

You can choose the payment with credit card, debit card, PayPal, PostePay, Bank Transfer and cash at the moment of delivery (only in Italy) in the page of the Shopping Bag.

Cash payment at the moment of delivery has an additional cost of Euro 3,90 Vat Included. At the moment of delivery it will be necessary to have the exact amount of your order. The courier does not accept checks and cannot give rest.

Credit cards accepted are: Visa, Mastercard, PostePay, American Express by PayPal.

Bank transfer. The data for the execution of the transfer will be sent via email after the order.

The shipment of goods takes place only after the crediting of the amount paid to our account.

The cost of the wire transfer depends on the agreement conditions of the bank.

How can I ensure that the data of my credit card are secure?

Every purchase is in maximum security using the most advanced technological systems and encryption (SSL). You can also count on the VeriSign certificate that guarantees the reliability of FeelYourLook.com.

What is the code CVV/CID/CVC?

The number of verification (CVV or CVC) or the verification code (CID) are codes that represent a further measure of safety in online transactions by credit card and allow the establishment that issued the card to verify the identity of the holder, preventing possible fraud. The number is generated when you create the card encrypting your card number and expiration date under a code known only by the institution that issued your credit card. For MasterCard and Visa cards, the security code has three numbers printed in italics immediately above the signature panel on the back of the card.

When will my credit card be charged?

For orders placed by credit card or debit card, the amount is charged at the time of purchased.

Do I have to pay VAT (value added tax) on my order?

VAT is already included in the price you see on all pages of the site and in the Shopping Bag.

Can I have the invoice of my order?

Yes, the invoice will be sent in pdf format by e-mail upon request.

SHIPPING

When will I receive my order?

The order will be shipped after receiving the payment.

Once you receive the e-mail with the confirmation of the shipment, time of delivery are:

Italy: 1-2 work days.
Europe: 2-3 work days.

Remember that the delivery of the orders may be delayed during holidays.

What kind of shipping can I choose?

The shipment used by us is:

Standard/Express in Italy and Europe.

In which countries do you deliver?

To see the countries please click here.

Does the shipping company deliver to P.O.box ?

No, the shipping company does not deliver to P.O. box.

However, you can opt for the withdrawal of the products at a point of acceptance of our partners. Please contact us for more information.

How can I follow up my order?

You can follow up your order with the shipping follow up number.

On departure of the products from our warehouse, you will receive at the email address provided to us, all the details and a link to follow step by step the status of your delivery.

What is the Shipping Follow Up number?

It is the number that the shipping company gives to your delivery.

Find this number in the mail you receive at the time of departure of the products from our warehouse.

What happens if there is no one at the time of delivery?

The courier deliveries from Monday to Friday during office hours and can not make appointments. The courier will attempt to deliver the package for three consecutive working days, leaving each time a notification, on which you will find the phone number to contact him. After the third attempt, after 5 days, the courier will send the package back to our warehouse in Italy.

We highly recommend you to indicate delivery address a place where it will be easy to find you, indicating the home/name/company /firm/ office and if necessary the number or name of the telephone, extension number, concierge or other presence.

RETURNS

What do I do if the number of packages does not match with the quantity reported in the letter of the courier?

We recommend that you sign the waybill only for the amount of packages actually received.

Then please tell us the number of missing packages through the Contact Us

What do I do if I receive a damaged or defective product?

All our products are insured of theft and damage.

If the delivery of the product is damaged or defective, FeelYourLook.com guarantees its replacement it is enough to send an email in the section "Contact Us" present in the "Help" area by communicating the order number and the problem.

You should not collect the goods and not to sign any document if the package is visibly damaged or tampered with.

Can I change the product with another one?

Yes. The delivery costs are charged on customers.

How can I return the products?

We thought of a procedure made simple and affordable, to make you enjoy your online shopping experience even if your purchase does not satisfy you fully.

You can return any product purchased on FeelYourLook.com within 14 working days from the date of delivery.

Here's how:

Make sure that the products are in the same condition you received them.
Send a mail to [email protected] specifying the reasons for their return/replacement and the order number.
Prepare the package and send it to: Feel srl Piazza Vittorio Emanuele II, n. 6 , 24044 Dalmine (BG) - Italy. The modality and shipping costs for the return are your responsibility.
You will receive a confirmation email when we accept your return within 3 working days from the date of delivery to our warehouse.
Please note that we can refund / replace only products made correctly and that the amount due will be deducted from the costs incurred by FeelYourLool.com for shipping and insurance of the goods.

You can send your return only from the country in which you placed your order.

Do you accept refunds?

In case you do not want to replace the goods, we will proceed to refund.

After our warehouse receives your return and checked that all the requirements have been met, you will receive a confirmation email.

The time for repayment depends on the payment method used:

purchase by credit card or debit card: our Bank will refund within 7 working days from our confirmation email. The time it takes to see the refund in your account can be different and depends on the institution that issued the card.
purchase with cash on delivery (Cash / Bank Prepaid):
the refund will be made by transfer to a bank account provided by you. Send us an e-mail to [email protected], specifying the details of your account (the owner and IBAN).
The Bank shall make the refund within 7 business days of our request and the amount refunded will be visible in a few days on your statement.
Payment by PayPal refund will be visible within 24 hours of when you will receive our confirmation email.

How I can return the accessories ?

The accessories are guaranteed two years from date of invoice. After that date it will no longer be possible for us to intervene in any way with the replacement.
Here's how to return:

• Send a mail to [email protected] specifying the reasons for their return/replacement and the order number.
• Prepare the package and send it to: Feel srl Piazza Vittorio Emanuele II, n. 6 , 24044 Dalmine (BG) - Italy. The modality and shipping costs for the return are your responsibility.
• You will receive a confirmation email when we accept your return within 3 working days from the date of delivery to our warehouse.

Please note that we can refund/replace only products correctly returned.
You can send your return only from the country in which you placed your order.

NEWSLETTER

What is the Newsletter?

The newsletter allows you to discover in preview all the news of FeelYourLook.com, and it is sent regularly by e-mail to subscribers. You can subscribe to this service through the link Subscribe to the Newsletter at the bottom right on all the pages. You can cancel your subscription at any time.

How can I cancel the subscription to the Newsletter?

You can cancel your subscription at any time by clicking the Unsubscribe link, inside every Newsletter.

Frequently Asked Questions